TERMS OF SERVICE

These Terms are between Buyer and Hybrid Steel Co LLC.

These Terms of Service (these “Terms”) govern Buyer’s commission of one bespoke Hybrid Steel guitar (the “Instrument”).

1. Commission, Price, and Formation

All amounts are in USD. Each option applies to one Instrument:

The First — $12,999.99. Limited to Serial Nos. 0001, 0002, and 0003. Buyer selects an available serial number at checkout. Full payment is due at checkout.

The Hybrid Steel — $9,999.99. Available for remaining serial numbers other than 0001–0003. Full payment is due at checkout. Builder assigns the serial number unless Builder confirms a specific available serial number in writing.

Hybrid Deposit — $9,999.99 total.$4,999.99 is due at checkout; the remaining $5,000.00 is due within seven calendar days after Builder’s Completion Notice and before shipment.

Checkout is Buyer’s offer. These Terms become binding only when Builder sends an Order Confirmation identifying the selected option, payment received, shipping window, and assigned or reserved serial number. Builder may cancel and promptly refund an order affected by an obvious pricing, availability, serial-allocation, or technical error.

Prices exclude shipping, insurance, applicable taxes, duties, customs charges, storage, special delivery arrangements, and Buyer-approved additions unless Builder expressly includes them in writing (“Delivery Charges”). Builder may collect taxes where legally required. Buyer is responsible for other legally payable governmental charges. Builder need not begin, continue, or ship work until all required payments have cleared.

2. Build Specification, Craftsmanship, and Changes

Builder will create the Instrument according to the applicable product description, selected options, approved references, final written specifications, and written change orders (the “Build Specification”).

The “Final Specification Approval Date” is the date Builder confirms in writing that the Build Specification is complete and approved for production. The shipping window begins on that date. Only items expressly included in the Build Specification are part of the commission.

Natural variation in wood, grain, color, figure, weight, resonance, finish absorption, and handmade character is inherent to bespoke work and is not a defect unless Builder expressly guarantees a specific measurable result in writing. Photos, renderings, sound samples, and reference instruments are illustrative unless expressly incorporated into the Build Specification.

Builder may use selected craftspeople, technicians, finish specialists, and subcontractors. Builder remains Buyer’s sole contracting party. No communication with a subcontractor changes these Terms unless Builder confirms it in writing.

Changes require Builder’s written approval and may require additional payment, substitute materials, or a revised shipping window. If an agreed component becomes unavailable, Builder may offer a materially suitable substitute, price adjustment, or alternative. Buyer must respond within seven calendar days. Otherwise, Builder may pause work and reasonably extend the shipping window. If Buyer remains unresponsive for ninety days after Builder’s written request, Builder may cancel after ten additional days’ written notice.

If documents conflict, the following order controls: Order Confirmation; written change orders; Build Specification; these Terms; archived product page.

3. Timing, Completion, and Insured Shipment

Estimated shipping window: 12–18 months after the Final Specification Approval Date.

This is an estimate, not a guaranteed delivery date. Builder will use commercially reasonable efforts to ship within that period. Material availability, curing, supplier performance, Buyer-requested changes, carrier disruption, illness, government action, natural disaster, or other circumstances outside Builder’s reasonable control may affect timing.

If Builder cannot ship within the stated window, Builder will provide any notice, consent option, cancellation right, or refund required by applicable law.

Builder will send a Completion Notice when the Instrument is substantially complete. All remaining balances and Delivery Charges must be paid in cleared funds before shipment.

Delivery Method: Insured shipment only, unless Builder agrees otherwise in writing.

Builder selects the carrier, packaging, service level, signature requirement, declared value, and insurance reasonably appropriate for the Instrument. Buyer must provide an accurate, deliverable address and pay costs caused by address correction, redirection, return, or reshipment.

Except where mandatory law requires otherwise, title remains with Builder until full payment and risk of loss passes to Buyer when Builder delivers the Instrument to the carrier. Insurance is subject to carrier and insurer terms. Buyer must promptly inspect delivery, retain original packaging, and reasonably cooperate with any shipping or insurance claim. Except where caused by Builder or prohibited by law, Builder is not responsible for carrier delay, loss, theft, damage, customs delay, or failed delivery after carrier handoff.

4. Cancellation, Default, Storage, and Resale

The Instrument is commissioned specifically for Buyer. Payments are credits toward the commission price, not automatic penalties or blanket forfeitures.

If Buyer cancels, fails to pay, abandons the commission, rejects commercially reasonable component-resolution options, or otherwise materially breaches these Terms, Builder may retain or recover amounts legally available for losses reasonably caused by the breach, including completed design and labor, reserved workshop time, custom or non-returnable materials, supplier commitments, restocking, storage, resale, remarketing, collection, and enforcement costs.

If Buyer voluntarily cancels an accepted commission, other than because of Builder’s breach or a non-waivable legal right, Builder may deduct from the refund the actual payment-processing fee charged to Builder and not refunded or credited: 2.7% plus $0.30 for a standard domestic card, 3.2% plus $0.30 for a premium card, or 1% for ACH Direct Debit, plus 1.5% for an international card and 1% for currency conversion, if applicable.

If Buyer fails to pay when due, Builder may withhold shipment and send a written Notice of Default. If Buyer does not cure within thirty calendar days, Builder may charge storage at $50.00 per week, beginning after the cure period expires; cancel the order; resell, repurpose, or otherwise dispose of the Instrument in a commercially reasonable manner; and pursue other lawful remedies.

Builder will credit resale proceeds as required by law, provide a reasonable accounting on written request, and issue any legally required refund after final accounting. To the extent permitted by law, Buyer must reimburse Builder’s reasonable collection costs, including attorneys’ fees.

Before initiating a chargeback or payment dispute, Buyer must provide written notice and a reasonable opportunity to cure, except where law or card-network rules provide otherwise.

5. Inspection, Limited Warranty, and Liability

Buyer must promptly inspect the Instrument and report visible shipping damage or obvious material nonconformity in writing within five calendar days after delivery, with photographs and original packaging retained. This does not limit any valid warranty claim or non-waivable legal right.

Because the Instrument is bespoke, no return is available for subjective preference regarding tone, feel, weight, grain, or finish character. This does not limit remedies required by law or for a material failure to conform to the Build Specification.

LIMITED WARRANTY — 12 MONTHS

Builder warrants to the original Buyer that the Instrument will be free from material defects in Builder’s workmanship for twelve (12) months after delivery, when used normally and maintained with reasonable care.

For a valid claim, Builder may, at Builder’s option, repair the defect, replace the affected component, or provide a proportionate refund if repair or replacement is not commercially reasonable.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REPAIR, REPLACEMENT, OR A PROPORTIONATE REFUND AT BUILDER’S OPTION IS BUYER’S SOLE AND EXCLUSIVE REMEDY FOR A VALID WARRANTY CLAIM.

This Limited Warranty excludes normal wear, strings, fretboard wear, and pick wear, routine setup adjustments, wood movement, finish checking, humidity or temperature damage, improper storage, accidental damage, misuse, neglect, unauthorized modification or repair, Buyer-supplied components, and issues caused by nonstandard tuning, string gauge, or maintenance. Third-party work affects coverage only to the extent it caused or contributed to the claimed defect.

Buyer must notify Builder in writing during the warranty period, provide reasonably requested documentation, and allow Builder a reasonable opportunity to inspect. Buyer may not return, repair, alter, or modify the Instrument in connection with a claim without Builder’s written authorization.

Buyer is responsible for all shipping, insurance, packaging, and return-delivery costs associated with a claimed nonconformity unless Builder determines, in Builder’s reasonable discretion, that the Instrument materially failed to conform to the final Build Specification or that applicable law requires Builder to bear those costs.

ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE TWELVE-MONTH LIMITED WARRANTY PERIOD, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

To the maximum extent permitted by law, Builder is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, travel costs, loss of use, loss of opportunity, emotional distress, or reputational harm. Builder’s total liability will not exceed the amount Buyer actually paid under these Terms.

Nothing in these Terms limits liability or remedies that cannot lawfully be limited, including liability for personal injury to the extent applicable law prohibits limitation.

6. Buyer Materials, Intellectual Property, and Transfer

Buyer represents that Buyer is at least eighteen years old, has authority to enter these Terms, and has the right to provide all Buyer-supplied artwork, logos, names, graphics, and other materials.

Buyer will defend, indemnify, and hold Builder harmless from third-party claims, losses, liabilities, and reasonable costs arising from Buyer-supplied materials or Builder’s authorized use of them, except to the extent caused by Builder’s unauthorized use.

Builder retains all rights in Builder’s designs, methods, templates, jigs, workshop know-how, and pre-existing intellectual property. Builder may photograph and display the completed Instrument for portfolio, editorial, website, and social-media use unless Builder agrees otherwise in writing.

Before title passes, Buyer may not assign, transfer, resell, or delegate the commission, serial allocation, payment rights, or delivery rights without Builder’s written consent. This does not restrict resale of the completed Instrument after title passes.

7. Electronic Acceptance, Notices, Wyoming Law, and General Terms

By checking the required checkout boxes, placing an order, and making payment, Buyer agrees to these Terms and consents to electronic records, communications, and signatures. Buyer acknowledges that these Terms, including the Limited Warranty, were available to review, save, and print before checkout.

Builder will retain the Terms version, archived product page, checkout and acceptance record, payment record, order details, and acceptance date and time.

Builder may send notices, invoices, Completion Notices, delay notices, and other communications to Buyer’s checkout email or another email Buyer designates in writing. Buyer must keep contact and delivery information current. Builder’s notice is deemed received on the next business day after sending unless Builder receives a delivery-failure notice. Buyer’s notices must be sent to Builder’s Notice Email and are effective when Builder confirms receipt.

These Terms are governed by Wyoming law, without regard to conflict-of-law principles. Subject to non-waivable consumer rights, exclusive venue lies in the state courts of Sheridan County, Wyoming, or the United States District Court for the District of Wyoming only where federal jurisdiction exists.

These Terms, the applicable product page, Order Confirmation, Build Specification, and written change orders are the entire agreement. No prior conversation, marketing statement, message, sample, or informal statement changes these Terms unless Builder incorporates it in writing.

If any provision is unenforceable, it will be modified only as necessary and the remainder will remain effective. Sections concerning payment, default, warranty limits, liability, indemnity, intellectual property, notices, governing law, and dispute provisions survive cancellation, delivery, resale, or termination.

8. Builder Information and Notices

Builder: Hybrid Steel Co LLC

Email: termsofservice@hybridsteelco.com

Version / Effective Date: 1.2 / July 2, 2026